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DOMESTIC ORDERS

 

All domestic orders generally take approximately 1-2 weeks to handcraft prior to shipping. Processing times will increase during the busy holiday season. Transit time to delivery is estimated 2-5 business days. You will receive shipping confirmation with a tracking number via email once your order has shipped.

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All orders are shipped via USPS (United States Postal Service) and come fully insured.

 

Shipping rates fluctuate on the size of your order.

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LOST OR DAMAGED ITEMS

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All orders will be insured against loss or damage through USPS.

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In the event a shipment is lost or damaged in transit Sweet Creek Leather will file a claim with the US Postal Service as soon as they allow. Please note that a brief delay in the arrival of your package due to holidays, weekends, and unforeseen circumstances does not constitute a "lost or stolen" package. All US Postal Service terms and conditions apply and must be adhered to for proper claims processing. For further information go to www.USPS.com

If your items arrive damaged or broken please notify us within 3 days, and we will file a claim with the US Postal Service. Evidence of damage will need to be provided via photo to Sweet Creek Leather and/or presented in person at your local US Post Office.

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Once a claim is successfully submitted a replacement product will be shipped to you as quickly as possible.

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ADRESS CHANGES

Please confirm the shipping address on your invoice prior to paying for your order. Any packages returned to us due to wrong or incorrect addresses will be reshipped at the cost of buyer.

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INTERNATIONAL ORDERS

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All international orders take approximately 1-2 weeks to handcraft prior to shipping. Processing times will increase during the busy holiday season. Transit times to deliver vary between countries and can take between 1-5 weeks. You will receive shipping confirmation with a tracking number via email once your order has shipped.

 

All International orders are shipped via USPS (United States Postal Service) and come fully insured while in the USA. *Buyer is responsible for all taxes and customs fees.

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Shipping rates fluctuate depending on the size of your order(s). 

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Once your package is shipped a customs number will be provided which can be used for tracking purposes. Packages may be tracked on the US Postal Service website www.USPS.com. After the package arrives in the country of destination and accepted by Customs, further tracking information may or may not be available, depending on the local delivery service provided. 

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Sweet Creek Leather, LLC reserves the right to change these policies at anytime without notice.

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