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FAQ
SHIPPING
What is your production time? Orders can take an estimated 2 weeks to handcraft before they ship.*this does NOT include shipping times. Processing times will increase during the busy holiday season.
What shipping method do you use? All orders are shipped via USPS First Class or Priority unless you request otherwise prior to ordering.
How long does International Shipping take? Shipping times on International orders can vary from 1-4 weeks. Once your order arrives in the country of destination, it may be subject to the country's taxes and custom duties. Sweet Creek Leather is not responsible for collecting / charging these fees. Therefore, it is the responsibility of the customer to be aware of charges that may occur at delivery / pick-up of imported goods.
REFUNDS / EXCHANGES / CANCELLATIONS
Can I cancel my order? Only if we have NOT begun processing your order. Please contact us within 24 hours of purchase, as we strive to start working on each order as we receive it.
What is your return policy? We are happy to exchange your item(s) for store credit only, if you contact us within FIVE days after receiving your order. Returned items must be unworn and in resale condition. We do require you, as the buyer, pay any shipping costs. We also recommend you purchase insurance on your returning items because in the event your items are lost or stolen in transit, Sweet Creek Leather will not be held liable. Once we receive your items we will inspect them, and issue you an in-store credit for the purchase amount (minus shipping charges). If we made a mistake with your order of course we'd be happy to exchange it for the correct item at no additional charge to you.
LEATHER CARE
Can I get my leather wet? No. We use high-quality full-grain vegetable tanned leather on most of our leather products. Although we seal them with a water-resistant sealant, leather is never "water proof". Our sealant does protect from everyday wear and weather changes, however, submerging your leather in water will cause it to fade, harden, or even have the acrylic paint chip off. We don't recommend swimming, bathing, or washing dishes in your leather.
What do I do if my leather does get wet? If you do get it wet, simply pat it dry with a towel and allow your leather to dry naturally. Do not place it near heat. I personally love how each leather piece starts to take on it's own unique characteristics, including pieces that get some water spotting. Just wear it, have fun, and enjoy.
Can I condition my leather? We don't recommend adding any type of conditioning treatment to your leather.
What do the backsides of your Leather Earrings look like? The backsides of our earrings are all left in a neutral dye color: Warm Brown, Tan, Desert Sand, or Chocolate. The underside of vegetable tanned leather is more fibrous which does not allow us to add any sort of artistic design or color. Plus, we just love the more natural look of the leather on the backside.
MISCELLANEOUS
Are your earrings lightweight? Yes! Each earrings only weighs about 1/2 an ounce or less.
I lost one of my earrings! Can I purchase just one? No. Unfortunately, it is almost impossible to make a new single earring to match one we've made for you in the past. Leather is a natural material varying in thickness, texture, and color. Leather also change overtime with regular wear. Plus, since all of our earrings are individually handcrafted each pair turns out a little different. We recommend always wearing your rubber earring backs provided to you with your order to lessen the chance of losing them.
Do your earring wires have nickel in them? No. All of our earrings wires are NICKEL and LEAD FREE which work well for those of you with sensitive ears. In fact many people with sensitive ears have been pleasantly surprised that our Antiqued Brass Earring Wires work even better for them than Gold or Silver.
Do you offer any other color of Bracelet Snaps besides Antiqued Brass? Yes. We have a brushed nickel snap. If you prefer brushed nickel snaps please let us know in our "notes to seller" section at time of purchase.
What size bracelet should I choose? Please see our "Sizing" section located on the main menu. To choose your correct bracelet size we recommend you measure your exact wrist size without adding any extra length and order your bracelet based on your exact wrist measurement. If you still have questions contact us via e-mail SweetCreekleather@outlook.com
Can you personalize my items by stamping a special name, date, word, or quote? No.
Due to the volume of orders received, Sweet Creek Leather is no longer accepting requests for personalized stamped work.
Can you add a personal note with my order to the person I'm gifting it to? No, sorry. Due to the high volume of orders received, Sweet Creek Leather can not add a personalized note with your order. If you want to order a gift for someone we do have an e-gift card option that allows you to type your own personalized note.
Please contact us with any further questions.
We're happy to help.
E-mail: sweetcreekleather@outlook.com