FREQUENTLY ASKED QUESTIONS

FAQ's

Heres a little bit on how we do things at Sweet Creek Leather.

 

SMALL BATCH MINI DROPS.

~ We release new items once a week under our "mini drop section"

~ Mini drops consist of 20-40 items. Here you'll find many one-of-a-kind pieces, a few new designs you've never seen, others are familiar designs in new color combos, yet others are items that sold out fast that you requested that we re-stock. 

~ Trending items tend to go quick. So, if you have your heart set on something we recommend snagging it as there's no guarantee we'll be offering it again in the future. 

~ We do not accept custom orders.

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How will I know when you are having a new mini drop?

~ Typically the are once a week on Sundays @ 4pm MST. This is subject to change.

~ You can find the new mini drop release date in our Instagram bio.

~ It will also be re-posted in our website header.

~ We typically have a countdown posted in our Instagram stories.

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OUT OF STOCK ITEMS. See a design that's out of stock that you love?

~ Although there's no guarantee we'll bring styles back you can put a request in for a re-stock by simply clicking on the out of stock item and requesting a re-stock. The more requests we get for a particular item the more likely we are to bring a few pairs back.

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MADE-TO-ORDER PIECES.

~ We have a handful of made-to-order styles on our website.

~ We will change up this section every so often by either adding different items and removing others.

~ All made to order pieces take a minimal 10 "business" days to be processed before shipping out. At times we may get them finished sooner.

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WHAT ARE YOUR CUSTOMER SERVICE HOURS?

Our customer service hours are M,T, TH, and FRI, 10am - 4pm, MST. 

Have a question for us? Email use at SweetCreekLeather@outlook.com We will get back to you as soon as we can! We typically respond within a few hours.

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PLEASE DO NOT DM ME ON INSTAGRAM REGARDING AN ORDER!! DMs get lost super duper easy. Thank you guys!

 

CAN I CANCEL OR CHANGE MY ORDER?

After your order is placed, changes or cancellations must be made within 24 hours. Please contact us via email to make a change or cancellation.

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RETURNS / EXCHANGES.

We are happy to exchange your item(s) for STORE CREDIT ONLY. You must contact us within FIVE days after receiving your order. Returned items must be unworn and in resale condition. We do require you, as the buyer, pay any shipping costs. We also recommend you purchase insurance on your returning items because in the event your items are lost or stolen in transit, Sweet Creek Leather will not be held liable. Once we receive your items we will inspect them, and issue you an in-store credit for the purchase amount (minus shipping charges). If we made a mistake with your order of course we'd be happy to exchange it for the correct item at no additional charge to you.

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WHAT SHIPPING METHOD DO YOU USE?

All orders are shipped via USPS Ground unless you request otherwise prior to ordering. Ground shipping takes around 2-5 business days to arrive. Once your order ships you will receive an e-mail with a tracking number.

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International shipping times can vary from 1-4 weeks. Once your order arrives in the country of destination, it may be subject to the country's taxes and custom duties. Sweet Creek Leather is not responsible for collecting / charging these fees. Therefore, it is the responsibility of the customer to be aware of charges that may occur at delivery / pick-up of imported goods.​

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LEATHER CARE

Can I get my leather wet?  No. We use high-quality full-grain vegetable tanned leather on most of our leather products. Although we seal them with a water-resistant sealant, leather is never "water proof". Our sealant does protect from everyday wear and weather changes, however, submerging your leather in water will cause it to fade, harden, or even have the acrylic paint chip off. We don't recommend swimming, bathing, or washing dishes in your leather. 

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What do I do if my leather does get wet? If you do get it wet, simply pat it dry with a towel and allow your leather to dry naturally. Do not place it near heat. I personally love how each leather piece starts to take on it's own unique characteristics, including pieces that get some water spotting. Just wear it, have fun, and enjoy. 

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Can I condition my leather? We DO NOT recommend adding any type of conditioning treatment to your leather.

 

WHAT DO THE BACKSIDES OF YOUR EARRINGS LOOK LIKE?

The backsides of our earrings are left in a neutral dye color. The underside of vegetable tanned leather is more fibrous which does not allow us to add any sort of artistic design or color. If you wish to have your earrings facing forward the entire time you must upgrade your hardware to sterling silver or 14KT gold fill and ask for NO JUMP RINGS. This option does not come with antiqued brass hardware. Also, sterling silver and 14KT gold fill don't automatically come without jump rings this is something you must request. Do this by simply letting us know what you'd like in the "notes to seller" box at check-out.

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MISCELLANEOUS

Are your earrings lightweight? Yes! Each earrings only weighs about 1/2 an ounce or less.

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I LOST ONE OF MY EARRINGS, CAN I PURCHASE JUST ONE?

Unfortunately, NO. It is almost impossible to make a new single earring to match one we've made for you in the past. Leather is a natural material varying in thickness, texture, and color. Leather coloring and texture also changes overtime with regular wear. Plus, since all of our earrings made in limited quantities we often discontinue making specific styles. We recommend always wearing your rubber earring backs provided to you with your order to lessen the chance of losing them.

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Do your earring wires have nickel in them?  No. All of our earrings wires are NICKEL and LEAD FREE which work well for those of you with sensitive ears. In fact many people with sensitive ears have been pleasantly surprised that our Antiqued Brass Earring Wires work even better for them than Gold or Silver. 

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Do you offer any other color of Bracelet Snaps besides Antiqued Brass?   Yes. We have a brushed nickel snap. If you prefer brushed nickel snaps please let us know in our "notes to seller" section at time of purchase.

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WHAT BRACELET SIZE SHOULD I CHOOSE?

Please see our "Sizing" section located on the main menu. To choose your correct bracelet size we recommend you measure your exact wrist size without adding any extra length and order your bracelet based on your exact wrist measurement. If you still have questions contact us via e-mail SweetCreekleather@outlook.com

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CAN YOU DO ANY PERSONALIZATION OR LEAVE A PERSONAL GIFT NOTE WITH MY ORDER? 

No. If you want to include a note we recommend having your order shipped directly to you first so you can add a note. Another option is our e-gift cards which allow you to type your own personalized note.

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Please contact us with any further questions.

We're  happy to help.

E-mail: sweetcreekleather@outlook.com

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