Easy Exchange Policy
We want to make sure you absolutely LOVE everything about your Sweet Creek Leather purchase.
We are happy to exchange an item of equal value for STORE CREDIT ONLY. If you'd like to exchange for an item of higher value than what you originally purchased we can invoice you for the difference. To exchange an item it must be unworn and in resale condition. If you would like to schedule an exchange, please email us at firstname.lastname@example.org within SEVEN business days of your purchase date and we'll help you get started. Once we receive your item(s) we will either issue you an "in-store credit" for the purchase amount less shipping cost, or ship you out a new item of your choice. Sweet Creek Leather reserves the right to either accept or deny your return / exchange proposal for any reason, if we deem that your item does NOT meet the above standards.
In the event the items you receive do not match the invoice sent please e-mail email@example.com. We will exchange them for the correct items at our expense. These items must also be unworn and in the original packaging.
If you received Sweet Creek Leather as a gift and need to make an exchange- please also email us at firstname.lastname@example.org.
All Wholesale Orders are final. Please confirm your invoice before completing your purchase. In the event the items you receive do not match the invoice we will exchange them for the correct items at our expense. Please e-mail email@example.com.
We will allow you to make changes or cancel your order(s) within 24 hours if we haven't begun making it. We strive to start processing and handcrafting your items immediately upon receiving them. So, please let us know as soon as possible so we can determine whether or not you are still eligible for a cancelation.
***on all exchanges and repairs, the customer is fully responsible for shipping costs. We recommend purchasing full coverage insurance for your returned items. In the event your items are lost or stolen in transit, Sweet Creek Leather will not be held liable to replace your items or credit you the value of the items.
***By purchasing from us and from this site you agree to our policies.